Faq

How can I place an order?

Simply browse our collection of T-Shirts & Tops, Shorts, and Skirts, select your preferred size and color, and add items to your cart. Proceed to checkout where you can complete your purchase using our secure payment options.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed securely.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

What are your shipping options and delivery times?

We offer standard and express shipping. Standard delivery typically takes 5-10 business days, while express delivery takes 2-4 business days. Shipping times may vary based on your location and order volume.

Do you ship internationally?

Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery status.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.

How do I exchange an item for a different size or color?

For exchanges, please contact [email protected]. We will guide you through the process and provide a prepaid return label if eligible. Exchanges are subject to product availability.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be issued to your original payment method.

How do I find the right size?

We provide a detailed size guide on each product page. For the best fit, please refer to our measurements and compare them with your own. If you need further assistance, email us at [email protected].

Are your products true to size?

Our T-Shirts & Tops, Shorts, and Skirts are designed to fit true to size based on standard sizing charts. However, individual fit may vary depending on body shape and personal preference.

What materials are used in your clothing?

We use high-quality materials such as 100% cotton, cotton blends, and sustainable fabrics. Specific material details are listed on each product page.

How can I contact customer service?

For any questions or concerns, please email us at [email protected]. Our team will respond within 24-48 hours during business days.

Do you have a physical store or showroom?

WraithGlen is an online-only retailer. We do not have physical stores, but we are committed to providing excellent customer service through our email support.