Refund policy
At WraithGlen, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Shorts, and Skirts. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items damaged due to improper use or care
- Personalized or custom-made products
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and credited to your original payment method. Please allow additional time for your bank or card issuer to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to assist you.