Tracking order

Thank you for shopping at WraithGlen. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to tracking your T-Shirts & Tops, Shorts, or Skirts order from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been processed and shipped, we will send you an email confirmation from [email protected]. This email will contain your unique tracking number and the name of the shipping carrier (e.g., USPS, UPS, DHL, or FedEx). Please check your inbox (and spam folder) for this email. If you have not received it within 48 hours of placing your order, contact us at [email protected] with your order number.

Step 2: Use a Third-Party Tracking Service

For your convenience, we recommend using a reliable third-party tracking platform to monitor your package in real time. One of the most trusted services is 17TRACK, which supports over 700 carriers worldwide.

How to Use 17TRACK

  1. Visit 17TRACK.net.
  2. Enter your tracking number (found in your shipping confirmation email) into the search bar on the homepage.
  3. Click the Track button. The system will automatically detect the carrier and display the current status, location, and estimated delivery date of your package.
  4. You can also download the 17TRACK mobile app for push notifications on your phone.

Other reliable alternatives include PackageRadar and AfterShip, which offer similar features and multi-carrier support.

Step 3: Track Directly with the Carrier

If you prefer to use the carrier’s official website, simply copy your tracking number and paste it into the tracking tool on the carrier’s site (e.g., UPS, FedEx, USPS, or DHL). This method provides the most detailed updates directly from the source.

What to Do If Tracking Shows No Updates

It is normal for tracking information to take 24–48 hours to appear after the shipping label is created, especially during peak seasons. If your tracking number still shows no movement after 3 business days, please reach out to us at [email protected] with your order number and tracking number. Our team will investigate and provide you with an update within 1–2 business days.

Important Notes

  • Tracking numbers are typically activated within 24 hours of shipment.
  • Delivery times may vary based on your location and the shipping method selected at checkout.
  • For international orders, please allow additional time for customs clearance.
  • We do not require you to create an account or log in to track your order—simply use the tracking number provided in your email.

If you have any further questions about your order, please do not hesitate to email us at [email protected]. We are here to help you every step of the way.