Privacy policy

At WraithGlen, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase products such as T-Shirts & Tops, Shorts, and Skirts. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This may include:

  • Personal Identification Information: Your name, billing and shipping address, email address ([email protected]), and payment details (processed securely by third-party payment providers).
  • Order Information: Details of products purchased, order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and cookies (see Section 6 for more details).
  • Communication Data: Any information you provide when contacting us via email at [email protected].

2. How We Use Your Information

We use your personal data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, returns, or inquiries via email.
  • To improve our website, products, and customer service.
  • To comply with legal obligations, such as tax and record-keeping requirements.
  • To send occasional promotional emails (only if you have opted in; you can unsubscribe at any time).

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information is stored on secure servers with encryption protocols. Payment transactions are processed by trusted third-party providers who comply with PCI DSS standards. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: With trusted partners who assist in order fulfillment, payment processing, shipping, and email communications (e.g., delivery carriers and payment gateways). These providers are contractually bound to protect your data.
  • Legal Compliance: When required by law, court order, or governmental authority to protect our rights or comply with legal processes.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site. We do not use cookies for targeted advertising without your explicit consent.

7. International Data Transfers

As an international online store, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws, including the use of standard contractual clauses or equivalent safeguards.

8. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via email at [email protected]. We are here to assist you.